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What To Do To Understand Your Clients Need Better

Investing in the customer’s end goal

In business and life in general, the right outcome happens from doing the right thing. for example, you are trying to cut down the cost severely causing inferior products that makes your clients upset. It will be easier for them to find a reason to move to another product or service that can meet their needs better. In order to do well with your business, you have to go the extra miles to invest in your customers and clients. 

How to understand your clients need better

Investing in your business is not as easy as it sounds. There are times when profits are tight, making you unable to make any investments in fear of failure to pan out. Sometimes, you may be tempted to cheat a bit by paring back some of your service in hope no one will notice. What you need to do to increase profits is not to cheat or make a shortcut but offer better service to your customers. In addition, it is also essential that you find the right tools to provide better service. And here are things you can do it properly:

Investing in the customer’s end goal

What To Do To Understand Your Clients Need Better

There must be a reason why customers are interested to try your product and service. To understand their needs better, you need to know what their end goals are. The key is that you provide the best service to your customers in many ways. For example, your clients need service that can help make accurate diagnose effectively for their health problems. So what you have to do as the service provider is to invest in the latest technology and greatest techniques. 

Improve what you already do

If what you currently do is providing good health care, find ways to do it even better. You can try to make improvement in many aspects of your product or service delivery. The point is to provide improved version that can make your customers want to stay, and attract new customers to try. Sometimes, launching new product or finding new kind of service is not a guarantee of successful outcome. However, investing in new equipment so your business operates more efficiently does wonder to the outcome. Take a pause and reevaluate what you already do. See if you have already implemented the best practices or find a way to improve it. 

Know how your customers think

When you know how your customers think, you can have better understanding of what they need. Hence, it is essential to get to know your customers in a deeper level. You can collect information directly and indirectly from your customers such as through direct conversation, emails, surveys, or analyzing their spending patterns. Everything will help if you put an effort to it. Sometimes, what your customers need is not new product or service but more parking space or lobby. Always open your mind to get better understanding of your customers need not only from one aspect but as a whole. Only then you will get to reach the real point. 

Reducing The Stress Experienced By Your Customer Support Team

Your customer support team has one of the most important roles for your business to reach its goals. They are the one who act as a bridge between you and your customers. They are the ones who customers go to when they need help throughout their purchase. They help in managing relation between the brand and customers. They are the ones who respond to customers’ messages, phone calls, emails, etc. They deal with various customers on daily basis. 

Reducing The Stress Experienced By Your Customer Support Team

Supporting your customer support team

With how crucial the role of customer support team is, it is a must to give them the right support as well. The people working in customer support team are those who are exposed to the risks of burnout. They deal with customers who call the company to seek help or find solution. Not to mention that not all customer is polite. Therefore, it is important to help them reduce the level of stress they often experience due to dealing with customers and the monotony of the typical job. 

Automating redundancy

Your customers support team are there to help customers but that doesn’t mean they have to keep repeating the same replies to the same questions asked by hundred different customers. Hence, you can make it simple by automating redundancy by automating replies to the FAQs. Hence, customers can find the solutions themselves by looking to the FAQs section on your official website. 

Facilitate training programs for your customer support team

Instead of tasking them with replying similar emails that the bot can do, why not offering them training programs that can help them improve their skills. The monotony of their work as a customer support team is often the cause of them experiencing burnout, which is a roadblock to be resilient. This way, they can better themselves while contributing more value to the company. 

Choose a supportive supervisor to assist

To minimize the stress of customer support team, you can hire a supportive supervisor. This way, the team can go to the supervisor when they struggle with a problem such as when dealing with difficult customers. Complex situation often appear in customer support team but the right support and advice can help them a lot in reducing the level of stress.

Provide the right tools and resources

Your customer support team need the right tools and resources so they can deal with a lot of data easily. If they are provided with outdated software for example, it will only bring them another difficulty to deal with. By providing the right tools and resources, they can work more efficiently and save the business more time and money in the long run. 

Give something to motivate your customer support team

You can provide welfare package for your customer support team to make them more motivated when working, reducing their level of stress. It doesn’t have to be something grand if you cannot afford it yet. You can give them something simple such as free lunches or health insurance. 

How to Be the Best Owner of Seminyak Private Villa in Bali

How to Be the Best Owner of Seminyak Private Villa in Bali

There are more than 200 villas in Seminyak, Bali, but not every guest is satisfied with their vacation rental. Here’s some simple things you can do to be a good host and make your Seminyak private villa Bali way better than the others.

Make sure your visitors are aware of what to expect

Renting a house without seeing it beforehand is always a risk. It’s all part of the enjoyment. However, a vacation might get off to a bumpy start if there is too much activity. Make sure your visitors have a positive impression of your home. Make sure your short-term rental listing offers high-quality images of your house and its characteristics, in addition to the description in the listing. Inform them of the peculiar arrangement, the creaky floor, the hidden lamp switch, or the cat that come each morning asking for food!

Provide precise instructions to your Seminyak private villa Bali for visitors

Provide precise instructions to your Seminyak private villa Bali for visitors

Remember this. Bali’s road is a bit tricky and one can get lost for hours just trying to find a villa. It’s possible that your street address and a link to a Google map will suffice. However, if your villa is difficult to find or your visitors are unfamiliar with the area and language, they will require precise instructions. Inquire about their trip plans. Then provide detailed directions from the highway, airport, railway station, or bus station to your home. Warn them about any obstacles to finding it, such as missing street signs or sporadic cell phone reception. Send information on bus, metro, shuttle, or taxi service if they won’t have a car.

Show Guests the Key

You want to make sure your guests can get in. Especially when your Seminyak private villa Bali is equipped with high-tech smart lock. You’ll really need to teach the guests how to unlock.

A Clutter-free and Spotless House

A welcome home is well-kept and tidy. Short-term rental guests don’t expect your home to be as spotless as a hotel room. They do, however, expect it to be a pleasant place to live in. Clear out any unnecessary clutter, make place in closets and drawers for guests’ belongings, and go through everything!

A Basket of Welcoming Gifts in Your Seminyak Private Villa Bali

Basket of Welcoming Gifts

How many villas in Bali provide a welcoming gift for the guest? In our experience, not much. That’s why a small gesture like welcoming gift can result in higher guests’ satisfaction. This, in return, will give you better review and put your Seminyak private villa Bali in better position within villa competition. A welcome present expresses your desire for your visitors to have a good time while they are with you. Guests enjoy hosts who leave a small amount of food and drink for them. A welcoming gift doesn’t have to be expensive. A local wine, local Balinese Pie Susu (milk tart), or some bread and jam is not expensive—but goes in long way!

More Villa and Business Insights:

5 Reasons Bali Villas For Sale Always In Demand

Incorporating Balinese Traditional Architecture to Villa Seminyak

Give A Guide for Smooth Stay in the Villa Seminyak

Every villa has their own uniqueness. Predict what puzzles your visitors will encounter in your home and provide them with clear, precise instructions. For example, a guide of how to turn on the heat or air conditioner, where to place the rubbish, how to use the coffee machine or toaster. They might seems simple for you, but probably not for guests who are not accustomed with them. A “user guide” will not only assist guests enjoy their stay, but it will also reduce the number of frantic emails and phone calls you receive from guests who can’t figure something out.

Tips To Set Work And Home Life Boundaries For Entrepreneurs

Tips To Set Work And Home Life Boundaries For Entrepreneurs

Taking your work home with you can impact negatively to your life in general. You will no longer have boundary between work and home life because you bring personal matter to work and work to home. One of the most common effects is overwork. It causes higher stress level and sooner or later, you will bound to break down. A life of an entrepreneur is not so easy. Juggling between the demands of their enterprise and family life can take a toll. Hence, it is crucial to find work-life balance to lower stress and in the long term. 

How to set boundaries and find balance?

When you are an entrepreneur, it is easy to neglect your home life because you think enterprise life is more demanding and need your attention. However, it doesn’t work that way and the best thing to do is to find balance. And you will only find it when you put your effort to make it happen. Here are some tips to help you set work and home life boundaries:

How to set boundaries and find balance

Set your expectation clearly

It is crucial to set clear expectation for your teams and your work-life balance. For example, inform your employees when to respond to your after work hours-email. Hence, it can avoid any miscommunication. Setting clear expectation applies to how you handle your home life as well. Inform you employees when they can reach you after work hours. If you don’t want to be bothered during dinner time with family, make sure to let your employees know. 

Build a healthy, clear routine

It is important to have a routine especially the one that can make you find the right work-life balance. Have a clear schedule to set even for small activities such as coffee break or small talk. After working hours, allow no call, text or emails from your enterprise community. Especially with how remote environment works today, a phone call from work is the same as working. 

Set a ‘me time’ on your calendar

A ‘me time’ is important for you to have because you need a break from your routine even if you think you don’t. book a time for you to unwind and release all your stress away. Your personal well-being is just as important as your passion with business. If having quality time is what you think a great way to unwind then do it from time to time. It also helps make sure that your family’s need is being met. 

Signal work mode by wearing work clothes

During this remote environment, working from home makes most of us feel unnecessary to wear such formal clothes or work clothes. However, it can help a lot in setting the mode for work. It also helps setting boundary between work and home life when you work from home. It is about how your mind works when wearing proper clothes for work. It helps you switch easier from work mode to life mode. 

Incorporating Balinese Traditional Architecture to Villa Seminyak

Incorporating Balinese Traditional Architecture to Villa Seminyak

Bali is established as one of the most popular destination in Asia and accommodation in this island has been growing so fast. Villa and vacation houses, especially in popular area like Seminyak are highly sought after. However, with more vacation rental houses being added to the market every day, the rental market is getting more saturated. It’s difficult to make your property stand out on online booking sites. This is why some investors are interested in building a traditional-inspired Balinese villa in the midst of modern architecture. After all, it’s the charm of Balinese thick culture that compel travelers to visit this island in the first place. So, here we will show you the right way to infuse Balinese tradition to modern hospitality and showcase Bali’s genuine feel to the guests.

The True Essence of Balinese Architecture

Balinese architecture is a popular tropical architectural style in Asia, with a distinct flare for being in tune with nature. The style is inspired by the famed Indonesian island of Bali, which attracts a large number of foreign tourists who are drawn to the province’s culture, laid-back way of life, and abundant natural resources.

Balinese architecture is a vernacular type of architecture in which designers incorporate local materials into the construction of buildings, structures, and homes while also reflecting local custom. It’s a centuries-old design style influenced by both Bali’s Hindu traditions and ancient Javanese components.

Fundamentals of Balinese Architecture to Build Your Villa Seminyak

Fundamentals of Balinese Architecture to Build Your Villa Seminyak

Traditional aesthetic ideals characterize Balinese architecture, which incorporates the island’s old culture and creativity into every design element. Thatch roofing, coconut wood, bamboo poles, teak wood, stone, and bricks are all prevalent materials in Balinese homes and buildings.

Notice that nature is one of the most important thing in Balinese house. The distinct ideas of Balinese architecture are used in many of Bali’s household dwellings and luxury villas. Take advantage of nature’s best features to create a man-made structure with a relaxing and tropical ambience in your villa Seminyak.

The Typical Balinese Traditional Houses

Unlike most Western countries, where a single enormous house serves all duties, a Balinese home is made up of numerous pavilions that each serve a different purpose. The typical villa is divided into two blocks, one for the kitchen/living room and the other for the bedrooms. A gazebo and Pelinggih are also part of the traditional property (small temple). The house is designed in the shape of a square so that you may make use of the space in the center to create a garden. The kitchen is in one pavilion, the master bedroom is in another, the family shrine is in another, and so on. A sequence of gates connects each of these structures.

Infusing Balinese Traditional Architecture into A Modern Villa Seminyak

Infusing Balinese Traditional Architecture with Modern Villa Seminyak

Modern villas with a Balinese flair can be found in Bali, and this could be the best approach for your villa Seminyak. The westerners brought modern influence to architecture and locals blended it with Balinese customs. There are several modern styles to choose from, including minimalist, contemporary, and industrial. You must have a Balinese touch in your villa if you wish to create it in a modern manner. It could be in the garden, for example. The minimum use of walls is another distinguishing aspect of Bali’s luxury villas, which allows them to blend interior and outdoor spaces. Concrete and glass take the place of drapes and decorative plants. Today’s designers, like the island’s previous residents, know that the genuine beauty of the island can’t be found within. And, because of their spectacular positions, these homes offer breathtaking vistas from every room.

More Villa and Investment Insights:

Private Villa Bali – A Necessity For Invest and Vacation

Bali Villas for Rent Tips: Proper Ways to Handle the Landlord

Stones and Wood Carvings of God & Goddesses

Your traditional Balinese Seminyak villa won’t be complete without the presence of Bali’s Hindu God and Goddesses carvings. Almost all local houses in Bali have at least one statue of the God/ Goddesses that symbolise protection or blessing to the house’s dwellers. Balinese sculptures in stone and wood display a particular artistic flair. Their homes are adorned with interesting works of art, from gate and door jambs to statues and figurines. Such pieces are a reflection of their cultural beliefs while also enhancing the charm of their homes.

Improving Your Content Management For More Efficient Business

Improving Your Content Management For More Efficient Business

Efficiency in business is crucial because all business regardless of the type strives for it. When things done efficiently it means doing more with fewer resources and less friction which results in higher profitability and productivity. However, creating efficient environment or setting within your organization is not that simple because there are many factors to consider. In business, many people too focus on the high-level system and neglect the low-level details. And it won’t do if you want efficient business operation. 

Content management to improve

Content management system is crucial for your business operation o run smoothly and efficiently. Content itself is the core of your business operations because everyone in your company relies on those contents in some to be able to do their job more efficiently and effectively. With improved content management, the higher the productivity. 

Everyone in your company can create and edit new content easier. They can even share it with others without having so much hassles. Collaboration will be more possible and smoother. Also, better content management means you can create a single source of truth. It will greatly reduce the chance of errors and ambiguities. So how to improve content management then?

Pick the right platform

It is essential to pick the right platform. Choose platform or software that can make everyone in your company easy to upload, share, and find contents. Choose platforms using some factors to consider including intuitive, security, reliance, and access. 

Formalize your expectations

Formalize your expectations

Organizing content more efficiently means you need to formalize your expectations. You can create specific storage level  and hierarchies that your employees should follow if needed. You can also give particular name for the conventions. 

Trust someone to lead

Content management should be accessible for everyone but you may still need someone in charge to lead. You can appoint designated leader who can oversee the operation better. You can put them in charge to set the rules, monitor the system, as well as educate or train employees. 

Training the employees

The process of educating o training employees is important if you want to create better content management system. Trained employees will give good impact to the overall of your business operation. Let your employees familiar with your content management strategy. Educate them the best practices of how to create contents and manage them. 

Ask employees’ feedback

Collect feedback from your employees so you know if it truly improves. From their feedback, you will know what aspects to improve even more. It is better to collect feedback anonymously so your employees can give their honest answer without being afraid of being judged later. Feedback helps  a lot for you to improve your content management strategy in the future. 

Increasing efficiency within your organization takes time and hardwork. Also, teamwork is just as essential because if not everyone is willing to participate to make it better then the longer the goal to achieve. Higher productivity requires some initial frictions especially in the process of establishing and reinforcing your new parameters with your content management. However, the result will be very rewarding not only for you with how efficient your business operation runs. 

Disadvantages When Investors Don’t Hire Buyer’s Agent

Disadvantages When Investors Don’t Hire Buyer’s Agent

Investing in property means there are many challenges you need to deal with. You also need proper information of everything related to your investing. However, it is impossible to rely on yourself especially in buying property for investment. Thus, most experienced investors trust buyer’s agent to work with. They have essential information you need to consider your decision making. Of course, being independent is beneficial as well. However, not in this matter. To be successful in property investing means you need to work with other people and trust their skills to help you reach your goal. 

Possible bad things happen when you don’t hire buyer’s agent

There are many advantages when you work with skillful and trusted people especially in property investing. Contractors, attorneys, seller/buyer’s agents, and others are necessary for your property investing as they are valuable source of information you can get. As an investor, hiring professional buyer’s agent is beneficial as you will gain valuable information for your investing and decision making. Here are bad things possible happen when you don’t hire them.

Lack of confidence

When you don’t hire buyer’s agent, it is easier for you to lack confidence. First reason is because you are lack of information you need to make decision and negotiation. Since you don’t really know the market, you don’t really know what to do to make the best deal. In the other hand, buyer’s agent is professional and independent negotiator that knows basic information about the local market. Thus, they can work on behalf on you.

Making bad decision

Making bad decision

Another bad thing can happen is you make bad decision because you rely on your emotion. Property investing is about logic. If you make decision from personal feeling, the possibility of making it bad is very high. Meanwhile, buyer’s agent will start their work not from their felling but from goal and long term plan. They will make unbiased opinion and input. Thus, you will be able to gather more information to make the right decision. 

Wasting your time

Next bad thing that possibly happen when you don’t hire buyer’s agent is wasting your time. You can work alone in property investing. However, for how long you are going to waste your time doing research, investigation, inspection, and every due diligence alone? It is highly possible that you miss great chance while wasting time working all alone. Meanwhile, you will do everything efficiently if you rely on buyer’s agent since they already know the information and everything related to the local market.

Not knowing what comes next

Next disadvantage you possibly get when you, as an investor, don’t hire buyer’s agent in buying property is that you don’t know what comes next. Of course, nobody knows what comes next in their life. However, with professional and experienced buyer’s agent you will be able to ask for recommendation of the right contacts for your investing. Thus, you know what to do or where to go after buying the property. However, make sure to choose professional, independent, and reliable buyer’s agent because not all of them are equal. 

Trends Of Workplace To Expect In 2021

The pandemic has brought various changes in various aspects including workplace. And remote work is just one of the major shifts in business industry. The major cause is the global pandemic last year even though it is not actually a new trend. It still continues to be the trend of how business operates today since the pandemic is still going on as well. Technology has played huge role to the seamless shift caused by the global pandemic in business industry. Without it, there would be chaos in communication during remote work and how business operates in general. 

Trends Of Workplace To Expect In 2021

The trends to expect for workplace in 2021

In 2021, some trends of workplace are worth expecting for. Here are few of them:

Workplace safety will be one of the core element in 2021 and in the future. It is important for employers to have procedures and policies that can ensure the safety of the workplace. Hence, every employees will feel safer while optimizing their role and fulfill their responsibilities. Important aspects that will be the main priority of workplace safety include cleaning procedures, health surveys, temperature checks, sick time policies, etc. All need to be documented well to be then communicated to the people work in your organization. 

Flexible work schedule is also predicted to become a big trend of workplace in 2021. in fact, it is already on a rise. Before the pandemic, flexibility is often considered as a perk. Now, it has become necessity. Employers can offer flexible work schedule resulting in increased productivity and morale in return. Also, flexibility can help reduce the stress. Flexible scheduling can be plan with creative approach you need to work with your HR team. 

Virtual company culture is already on trend because it is the only way to maintain corporate culture during these difficult times. A virtual setting is necessary and will continue to be used in the future. Hence, you need to develop a plan that can help boost your employees engagement and increase engaged workplace. You can also find a way to conduct normal employees engagement activities but done in virtual settings. 

Health care benefits and wellness initiatives will be added to the focus of workplace in 2021. employees will opt for better offer of those aspects when they see prospective employers. Those factors will be one of the top priority that can change their decision making process. If you want to retain your talented workforce, make sure you are paying extra attention to those elements. 

Digital presence will continue to be the trend in 2021. It is in fact seen more important than ever from now on. You may have to start navigating your budget toward innovative, efficient technology as well as digital events. Digital presence holds significant value to the flow of your workforce. Along with this, cyber security needs to be put at the front row of your priority as well. With the raise of digital presence, cyber crime will also keep finding their way to invade. Provide your employees who work remotely with proper resources and support from your reliable IT to ensure their safety. 

Developing Marketing Plan For Small Business

Developing Marketing Plan For Small Business

Opening your own small business can be a good start. However, you need to do it with thorough plan because no matter how small you think your business is, you will still need business plan. One of the most important element is marketing plan. The plan you make should contain all strategies you need to market your products or services. 

How to develop marketing plan for successful small business

Keep in mind that in business, there is no definite ways of how to do it right. What you can aim is to do what’s best for your business to grow. It is also why marketing strategies vary in format. Every business owner may applies strategies that only align with their goals. However, every marketing strategy has the same common goal, which is to attract customers and build good relationships with them in the long run. 

You can choose different style of marketing strategies. However, make sure that they deliver the goals and objective you have. Make sure that your plans are set by realistic and measurable goal. Your marketing goals should fully align with your business plan, the type of products or services you are selling, and how you can sell them. 

Developing Marketing Plan For Small Business

Figure out your potential customers. You need to define your target audience so your marketing approach will be more targeted. Every customer has unique demographic characteristics from their age, gender, race, education, income level, shopping habits, etc. Collect necessary data to help you define your potential customers more accurately. 

Do not decide marketing tactics and vehicles in a rush. Keep in mind that there are various marketing strategies along with different marketing vehicles. Choosing the best one can be challenging but being in a rush won’t help at all/ hence, it is better to take time and do your own research to find what’s best for your business marketing plan. There are generally traditional and digital marketing vehicles you can use to drive your sales. You may consider using one of them or combine them. 

Marketing plan requires financial support. Therefore, you also need to develop your timeline and budget for better execution. You have to schedule promotions for the entire year. You also need to break down all necessary cost of every marketing plan you have. Sometimes, your ideal marketing plan may clash with your budget plan. Therefore, you need to make sure everything will work flawlessly. Consider various factors in developing timeline and budgeting such as holiday season that always affect your business. 

Deciding on tactics and channels is important when it comes to developing marketing plan. You need to make sure that what you decide can help accomplish your goals. Also, make sure that your effort and chosen channel can reach your target audience. You may have to find out more about your target audience habits. Then, find the point to align it with your sales strategy. Also, monitor your competitor while staying up to date with new tactics or channels your target audience is using. 

Using Shipping Box To Level Up Your Marketing Strategy

Using Shipping Box To Level Up Your Marketing Strategy

You must have heard about unboxing video. It is a kind of video that has been trend and gone viral. People take video where they open what they have bought and share them on social media platforms. Unboxing video has been surprisingly gained attention from few years back until now. You can use it as your marketing strategy to make your product go viral. Hence, you need to do something to level up your shipping box game.

Upgrade your shopping box to boost your marketing

Unboxing is often viewed as part of purchasing journey by many consumers. They share the video of themselves unboxing products they bought in hope that other people find it entertaining or useful as reference. In fact, survey showed that unboxing videos are helpful for consumers to decide which specific brand or products to buy. 

Using Shipping Box To Level Up Your Marketing Strategy

it is understandable why many consumers find unboxing video entertaining and useful as reference. In high-production video or ads made by the company, only good things being showcased. Hence, consumers are only presented with positive aspects. Meanwhile, unboxing video the product is stripped down to deliver real-time experience for consumers. Even though the video they can get a real sense the product. It is almost similar to product review. Consumers find it useful for reference because they see it from the perspective of fellow consumers. 

To create interesting unboxing video, you need to level up your shipping box. Of course, you need to do it with well preparation and consider many factors first such as budget. Also, you need to make sure that your shipping box still serve its purpose which is to protect the product inside. Make sure that the safety of the product is still the top priority. There is no point for your shipping box to look interesting for unboxing video when the product inside is damaged. The unboxing video will be your free ticket to a downfall. 

After making sure the safety of your products, only then you can find another way to take it to another level. You need to think of things that can make your shipping box ‘cool’. There must be things you can do to deliver ‘wow’ moments for your customers during their unboxing experience. Make sure that your shipping box has your company logo or your brand’s trademarks on it. You need to showcase your brand as good as possible. Make sure that the logo is placed in the right place that is easy to look at and recognize. 

As mentioned that you may have to consider budget as well. Find most-effective strategies to upgrade your shipping box so your finance won’t be too affected. If you are very tight on budget, be creative and add more human touch. You can write message on the shipping to your customers personally. Or, draw simple smiley face to deliver more impactful experience for your customers. Make sure that your customers has story to tell when they do the unboxing.