Maintaining Excellent And Authentic Customer Service

Customer service in business industry is essential because customers are the key stakeholders important to sustain the business itself. Delivering excellent and authentic customer service today is not difficult if you set up the right standards. It is important to you maintain easy and open access for customers to reach you through various digital communication such as email, live chat, social posting and replies, in-person interaction, AI interaction, as well as phone calls. 

Maintaining Excellent And Authentic Customer Service

Deliver excellent and authentic customer service

One of the most important keys for delivering exceptional customer service is the use of language. Language is one of the tools for communication that can express many things including authenticity. What kind of language does your customer service team need in order to chose to show authenticity?

Use Less Formal Language

It is recommended for customer service team to use less formal language but still in a line of politeness. Informal language is more encouraged today to be able to relate more with customers. The majority of customers are not from business industry who have been used to formal language. With informal language, you can create more comfortable environment so customers feel safer to share tell their issues related to your product or service. 

Use Encouraging and Important Rules

The use of informal language in delivering customer service should apply some important rules. For example, the informal language that being used is supposed to be encouraging and elevating the customers not pushing them down. Do not compare the customers you are currently talking to with other customers. Do not insult missteps either because it can make your customers feel smaller and less appreciated. 

Avoid Demanding Tone

Deliver excellent and authentic customer service

You can use your informal language but avoid demanding tone. Always keep in mind that customers are important people whose force is behind your paycheck. It is important to not use words with demanding vibe such as ‘you have to’ or ‘you owe’. make your words more like a suggestion or recommendation so your customers feel more comfortable and not dictated. It will make them feel free to choose their own choice. 

Don’t Make Unecessary Remarks 

The language used by customers service crew should not suggest things that they don’t want to discuss furthermore into the conversation. You or your customer service team can use informal language but make sure that you don’t make unnecessary comments especially the one that makes customers feel offended. Informal and unscripted interactions and conversation should make customers feel more comfortable. 

Never Cross the Line

Encourage your customer service team to be themselves without crossing the lines of course. When they are being themselves, the authenticity is easier to deliver because they act without particular script they need to practice all day and night. Natural warmth from authentic personality can be felt during interaction between your customer service staff and your customers. 

Bring Out the Natural Charms

You already chose special people with warm and cheerful personality to be in your customer service team. Encourage them to show their true selves and remove fake smiles or expression. Encourage them to show genuine care to the customers with their natural charms.

The New Normal of Scuba Diving in Bali

The New Normal of Scuba Diving in Bali

Life is different after the pandemic hit. We protected ourself and those we love by locking ourself down on home. Movements are limited. We dare not to get out unless for it’s urgent or necessary. Travelling, during the mandatory quarantine, was out of question. However, today most governments has lifted travel bans and soon, we will be out exploring the beautiful world once again. Bali, as one of prominent holiday destination in the world, is now preparing itself for the new normal for travelers post the covid. Travelling and scuba diving in Bali will not be entirely the same again. Here’s how travelers and divers alike should prepare themselves on the new normal.

Is scuba diving in Bali really safe? 

The New Normal of Scuba Diving in Bali

This is probably the most frequently asked questions for everyone. Can you contract coronavirus from the water? Research based on other coronavirus strains like SARS can survive for 12 days in room temperature tap water and more in sewage. However, experts agree that infectious droplets would be so diluted when it goes into large bodies of water. It means the concentration of coronavirus in lake, rivers, and ocean would be very low. Therefore, contracting the coronavirus on the ocean will be quite hard. In addition for that, fishes and marine species are not known to transmit the coronavirus. The virus can only infect certain species of hosts on selected temperature range. The perfect candidates for it are warm blooded mammals, which is favourable for the virus to flourish and multiply. Marine animals mostly can’t survive with such temperature. 

Health check before going for scuba diving in Bali 

Before you go, make sure you comply all the health standards imposed on the region. Bali, for example, follows general Indonesia’s rules on which all travelers fill COVID-19 Health Declaration and Liability Release Form. You should send these forms to the dive centre prior to the departure. Every divers should also prove their dive liability by attaching COVID-negative test result from rapid/ swab test. 

Do your own scuba gears 

Scuba diving in Bali during the new normal demand you to be totally independent. No more relying on the diving operator to do your suits. Minimise direct contact by learning how to do your own gears properly.  

Whenever possible, wear your own regulators and suits

The New Normal of Scuba Diving in Bali

The new normal is the right time to start investing on your basic personal scuba gears. Go scuba diving in Bali feeling safer and more protected by wearing very personal gears like regulators, mask, and suits of your own.  

Cover your nose and mouth before going underwater

The underwater is the safest zone for any divers. Keep your face mask intact in all public place and that includes during the boat. Change your mask once it wet and every time after diving. Bring extra spare mask in a water-resistant pouch. 

Go scuba diving in Bali with small, trusted groups 

Gone were the days when you can join strange random people in large group for scuba diving in Bali. It were fun, but now it could be dangerous for everyone’s health. Go diving with small group or better, only with people you trust. 

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Practice social distancing 

Everywhere you go, social/ physical distancing is the mandatory. This is the new normal and you should never forget it—especially in confined space like dive boat.  

Disinfect everything by yourself

Diving and overall travelling on the new normal requires us to be squeaky clean. Bring sanitiser in your dive bag. Wash hands using the 20 seconds rule with soap and possibly, hot water. Discards your tissue properly and sanitise your hands immediately. Wipe everything down with disinfectants between dives and trips. Never think what you do with the cleanliness is enough. 

The Importance Of Building Teamwork For Business


A solid team is essential for a business to grow. It is what every business strives for. A team that can function with high morale together is a great asset for powerful business. Not to mention that working together in a very long time can create strong bonds. Emotional well-being and social bonds will be boosted as well. A great teamwork will result in great productivity. It will also what can make significant change the most because when everyone is in synced energy, everything is more reachable. 

Teamwork for successful business

As a leader of your team, you will also learn so many things to help you develop yourself in many areas including leadership. Running an organization is not easy even if it small business. However, working together with your team who share the same vision and energy will make it easier and more bearable even if the challenges are hard. How to build teamwork even better?

There are many ways in which you can solidify your teamwork even without doing something related to work at all. For example, you can plan a get-together in your city. Choose something that will raise your team’s competitiveness such as holding a sport event. To make it more interesting, make sure to include prizes. Planning this kind of event should be thorough. Make sure to set a date where everyone is likely able to participate. 

Conducting a survey

Getting to know more your team through simple survey. Of course, you can also get to know more about your team by casual conversation during lunch break or stuffs. However, it is less efficient especially if you have large numbers in team. Through survey, you can make the process more efficient. Through survey, you will know the opinion of every member of our team. You can ask questions related to the team as well. Thus, you have insight how to improve the teamwork as a leader. 

Open communication culture

Be more open in communication. It is hard for every team member to feel included in the team. Sometimes, there are members who feel left out because they don’t talk as much. Therefore, make sure that you give equal opportunity even to the more silent members. Encourage them to talk more or share their opinions regarding to the topic you are currently discussing. Make sure to give them time in arranging their mind so they feel more confident to speak more.

More stuff to read: Interior Style Furniture in Yogyakarta Furnishing the Scandinavian Way

Regular get-together

Do regular get-together where you and your team members can truly relax. It is even better if you can hold special get-together in somewhere special. it doesn’t have to be in an expensive place. You can plan a camping together somewhere out of the town every once in a year. It is such a great plan to hep your team relieve their stress due to work and all. If it’s possible, you can ask them to bring their friends or families. About the cost, you can discuss it more with your finance team to make the best decision for everyone.

Interior Style Furniture in Yogyakarta Furnishing the Scandinavian Way

Consistently going with a theme or a style is certainly a great way to create stunning interior for your living space. Finding the suitable interior furniture Yogyakarta for stylish pieces shouldn’t be a challenge; but it’s certainly one if you don’t have a good grasp of the concept. Scandinavian interior is a charming blend of minimalistic lifestyle, functionality, and elegance; it has a solid place in the interior and architectural industries. 

Interior furniture Yogyakarta: be bold 

Amidst the rustic wooden interior this historic city is known for, why not take it a different step and color your home differently from the rest? Doing scandiavian interior style amidst Indonesia’s obsession towards keeping things traditional may feel like a challenge sometimes, but it’s more achievable than you think. 

Getting to know what consists of scandinavian interior aesthetics 

It’s so easy to confuse one style to another and therefore hinder your understanding of the look you’re going to create for your home. Scandinavian style can be such a broad term that it’s easy to get lost when deciding whether a particular look matches the style or not. So let’s get to know what do interior designers mean when they say scandinavian? 

A lot of whites that surrounds you 

White walls can be one of the easiest defining traits when interior furniture Yogyakarta is concerned. It’s certainly one of the things you’d be able to notice when looking up the interior style. Scandinavia itself is a cluster of countries that refer to Sweden, Norway, and Denmark. Naturally, they share similarities as well as differences, but rather than focusing on which country an aesthetic originated from, interior designers love to focus on mixing and blending the various elements each of them offer. 

So much whites in your space should mean minimum clutter. This is why Scandinavian style is often pegged as one of the most popular styles when it comes to minimalistic looks. Aside from looking for furniture that fits the style, minimizing your clutter is the next best thing you can do to your space. 

Simplicity and functionality 

furniture in yogyakarta indonesia

The Nordic climates are harsh. You eliminate things you don’t use; make things as simple, creating an intuitive space that both serves you and looks good. This style emphasizes functionality over decor and the interior furniture Yogyakarta of your choice must reflect this too. 

Appreciate the rough edges 

Bare woods, cement ceilings, white-painted brick walls are often seen in interiors designed to be of Scandinavian aesthetic. It’s one of the bold charms this style proudly showcases. When it comes to furniture, the largest big-box name, Ikea, in fact, originated from modern Scandinavian styles. Remember that functionality is key and furniture choices ideally reflect this. This is also why rustic wood tables and reclaimed wood look perfect to boost the look you’re aiming to complete. 

Similar things to read: Ideas for Small Bedroom Makeover: Make the Best Out of Your Space

Essentials In Product Development

There are many things you should manage when running a business. One of the most important things is product management. It is something that needs constant attention because your business relies on your product. It is something that connect your brand with your customers after all. However, product management is also challenging to handle. There is complexity to it which makes it more tricky to manage. However, successful product management and development can lead you to more success.

Essentials In Product Development

The keys for successful product development

Developing your product is a must because you cannot stay stagnant. You are at risk of losing your customers if you don’t develop your product. However, it is also challenging matter because you have to make sure that the product development you plan is what your customers expect from your brand. You have to work hard with your team in product management to find the right strategies. 

Purpose of the product

One of the most important keys in product management is the purpose. It is essential to define a clear purpose in product development. When purpose is clear, it is easier to identify and clarify promising idea of the product you want to develop. The clear purpose will also help your business to at least evolve if not innovate. There is a strategy of product developing in which you follow the existing idea. However, it is not a guarantee of successful product development. Surely, your product management team should work harder than just copying without evolving into something worthy. 

Initial objectives

Essentials In Product Development

If you feel like being lost, get back to your initial objectives. Your project has its objectives even from the beginning. Those should be used as the clear guide of goals you want to achieve through product development. The objectives will help ensure that the products have the right features to deliver to your customers both the currents and the existing ones. With clear objectives, your road map gets clearer as well. You have clear set of direction for the project of your product development. This is effective strategy for effective management of product development process. 

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Customers’ experiences

Another essential of successful product development is your customers’ experience. Your customer may have different experience of your former products. They also may experience different problems. Their experience will help you a lot in deciding of what to fix or what to improve. Thus, it is important to listen to your customer’s opinions through their experience. This way, you can create more clear and accurate plan for your product development. The chance will become higher for your product to launch successfully because you deliver what your customers need. 

Share the same goal

Aligning your team in product management to share the same goal is essential part of product development. This way, you have the same goal to achieve and the direction is crystal clear. Even if there are differences in opinions or suggestions. You will be able to work together to find what’s best for the customers and your brand. This also helps the team to stay focus along the way.

Komodo Sailing Trip: Exploring the Manta Point

There are many types of exotic fishes living in Indonesian waters, plenty of them can be encountered by snorkeling or diving throughout the archipelago via Komodo sailing trip or a liveaboard. One in particular that become favorite among the tourists are manta rays. In this article, I would like to give you info about Manta Point, where you can find a school of manta rays swimming underwater.

Komodo sailing trip to Komodo National Park offers Manta Point access

Komodo Sailing Trip: Exploring the Manta Point

Manta Point is located in Loh Liang, Labuan Bajo. It is located near Pantai Jambon or Pink Beach, only about 25 minutes away. If you go from Bali, you can also take a ferry boat from there and the trip will take around 4 to 6 hours.

This place is said by many people to be the sanctuary of manta rays because we can easily see the animals swimming even from the surface. But surely you’re not gonna came all the way to Manta Point just to sightsee the manta rays from the boat, because you will truly experience the beauty of Manta Point if you go dive on it.

Diving with the manta rays? What could go wrong?

Is it safe? Probably what the majority of people would think if they wanted to swim in an area full of manta rays. Manta rays are generally harmless; they are the biggest kind among its species but doesn’t possess any threats unless provoked. The one that actually dangerous are stingrays, who has a poisonous sting that can kill a normal human.

Komodo Sailing Trip: Exploring the Manta Point

Although manta rays won’t attack you unprovoked, they still can possess a threat if you get too close and disturb them. That’s why you are instructed to keep your distance with the beast. Just stay calm and don’t panic, make sure you are sticking with the group and follow everything that the instructor says.

Besides manta rays, many jellyfish can also be spotted around Manta Point during your Komodo sailing trip. Make sense since jellyfish are manta rays primary food, sometimes you can even witness a group of manta rays consuming the colony of jellyfish.

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Careful not to get stung by the jellyfish either!

Overall, diving in Manta Point is an experience worth trying. Aside from the manta rays, the underwater view is also a sight to behold. As of now, the price to explore the area with rented gear is around IDR 200.000, -. That still doesn’t include the instructor fee and other expenses.

Or, you can join a Komodo sailing trip and get to experience other places in Komodo National Park with a bundled price. It’s far more enjoyable to join the trip and gain a lot of other destinations as well!  

Being More Honest And Logical When Running A Business

Running a business involves decision making in every situation. There are many choices to make along with their risks and potentials. It is not easy to run a successful business even if you are already experienced in the industry. There are always chances for you to mess up just because you make wrong calculation. Thus, entrepreneurship is not for the weak. It is for those who are willing to build mental strength so their business thrives successfully. Obstacles should be viewed as stepping stones not problems. 

Why you have to know when to quit?

Before making decision, it is a must that you make calculative analysis from various sides to see the potential, the risks, the consequences, and all. Together with your knowledge and expertise, you make decision expecting the result to be precisely as you have predicted. However, the outcomes turns out different from what you expected. It means you make wrong decision or calculation. In handling this situation, every entrepreneur may have different approach. Some of them admit it quickly that they made mistake. On the other hand, there are those who keep on insisting that they made the right decision regardless of the results and facts. 

Being More Honest And Logical When Running A Business

Know when to quit

Therefore, it is important to know when to quit when it comes ti running a business. It is easy to let your ego overtake your mind in making decision or finding solution. However, running a business should involve your logic instead of pride. When you are too afraid to admit your mistake, it will be herder for you to accept the reality. The worst is, you will keep making wrong decision. Your ego won’t let you admit the errors you have made because you don’t want to show failure to your team.

Admit mistakes and reality of the situation

Meanwhile, entrepreneur who know when to quit will not be ashamed to admit their mistakes and accept the reality of the situation. Their ego won’t get in the way. This kind of quality of entrepreneurs will bring more opportunities to thrive. It is because this type of entrepreneur see everything objectively. They use their logic more instead of pride. They know the priority of the business and when they make mistakes, they are acknowledge it and do something to fix it before it goes further. This is a great way to prevent from further problems that can cause unsolved situation to the business. 

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Keep your emotion in check

Getting emotionally invested can give negative impact to your business especially when it comes to making decision. Therefore, emotion should not play a big role. What you can rely on when it comes to decision making for your business is facts data. They are not always right but they are more reliable. They can help you make the right decision objectively without any emotional feeling involved. This can help you and your business move forward. Failures are painful but what’s even worse is make the same mistake just because you are not too prideful to accept the reality and move on. 

Make the Most of Kids Surf Camp Experiences

The holiday breaks is nearing, so is the camp season. Summer breaks is almost identical with outdoor play, plenty of sun, and—sometimes—coastal holiday! And what’s better than trying out a fun surf camp for kids for the little energetic fellas for the summer break? It’s time to get the kiddos a healthy amount vitamin D, get them moving, explore a new interest, and having some quiet beach holiday for you. 

How to Make the Most of Kids Surf Camp Experiences

As a parent, however, you’ll want to make sure that the kids has the best of time in the surf camp. Here’s how you can help without interfering too much. 

Encourage Them to Talk and Interact with Other Kids at Surf Camp

Surf camp, either day camp or sleep-away, is a great place to make friends. You’ll never know. Your kids could be the next big thing in surfing department and you’ll never know who some of their campmates will become! It never hurts to get to know people along the way. Encourage your kids to talk and interact with their peers at the camp. If they are a little on the shy side, you can try to pack some extra snacks to share with the other kids or some fun games to play together with. This would be a great conversation starter and help your kids talking. 

See the Instructors

How to Make the Most of Kids Surf Camp Experiences

One way to ensure your child’s satisfaction and safety on the surf camp is by knowing the instructors. Take time to talk with the instructor before or after rolling your kids to the surf camp. Make sure they know their stuff, how to handle the kids, and more importantly, is fair and and friendly. Talk to the instructor about sensitive issues like harassment and bullying. Make sure they know what to do on such incidents. On the other side, encourage your kids to talk to their instructor! They shouldn’t be shy about doing so and the response from the instructors could be very valuable!

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Participate with the Kids at Surf Camp

Some surf camp for kids have special days where the parents could enjoy activities with their little kiddos. They might have surf combo duet of parents and kids, family beach clean up, or just a beach barbecue gathering. It’s a great way to strengthen the bond between parents and kids and let them share their excitement with you. 

Meeting The Expectation Of Customers

To have a successful business, there are many things you should pay attention to. It is not only about creating high quality product or service. It is also about how to deliver customer service that make your customer happy and satisfied. Not to mention that today’s customers set their expectation high. Therefore, there are many areas you have to improve including speed, transparency, efficiency, the availability and reliability of the channels, open communication, reliable service professionals, etc. 

Facing today’s customers’ expectation

The increased of expectation of today’s customers happens for a reason. Over time, we thrown various customer service improvements at them. It has led them to set their expectation higher and higher. In return, you may get overwhelmed with the standard of satisfying customer service today. However, it is not impossible to meet their expectation if you do it right. 

The very first thing you have to improve on your customer service is the speed. In the past, customers will be satisfied to know that they would get response within 24 hours. Today, it is not enough. It is considered too slow for customers. They demand immediate response as soon as possible. They expect to receive feedback at least within less than few hours. Therefore, you need to improve your speed in responding to your customer. 

Next thing you can improve is the method of service that your customer might prefer more. There are times when your customers don’t have really much time to wait for your response or help. They need immediate solution and action for their issue. To deal with this, you can provide more self-service feature on your business such as implementing this feature on your website. Thus, customers who are in a hurry can make their own solution. 

You can also improve the style of your customer service. Every brand or business may have their own style in delivering customer service. You can improve your own. Instead of delivering stiff customer service by too formal language or communication, you can make it more casual and enjoyable. Thus, you can face your customers in a more friendly setting that makes them comfortable interacting with you. 

In delivering customer service, it is better to avoid any insinuation of rejection. Customers today don’t really fancy a ‘no’. they want to hear you saying ‘yes’. Of course, it is not easy to say yes or agree with your customers all the time. However, you can use different approach so they don’t feel any rejection. This is good to soften the blow. You can offer reasonable alternatives instead of saying ‘no’ immediately. 

The next thing you can improve customer service team. Give them learning opportunities to upgrade their skills so they stay up to dated with today’s customers’ expectation. Give them a chance to get a proper training so they can perform better in delivering satisfying customer service while maintaining your brand reputation. 

Bali Villas for Rent Tips: Proper Ways to Handle the Landlord

Renting a villa becomes more popular than buying it not only for the locals but also for foreigners. The reason is that the process is easier and less complicated since you do not fully own the property. But not every villa is easy to rent, sometimes the landlord can give you a hard time and be difficult. So try to be careful before deciding which Bali villas for rent is best for you.

Bali villas for rent is the best accommodation for short and long stay

The Landlord in Bali Villas for Rent

The landlord of the property holds the authority when it comes to anything that will happen to it. They can decide what to do with the tenant’s misbehavior, whether it’s accidental or on purpose. Most of the landlords will treat you nicely as long as you are following the rules. But there are some who just wanted to make their tenant’s life more difficult.

Don’t break the rules. This would be the basic idea of not getting into your landlord’s nerve. The agreement that you made before you rent the villas is there to accept. Try to be a good-natured tenant by not doing anything that may damage the property or tainting both you and your landlord’s reputation.

Maintain a good relationship. The landlord might have authority over you, but that doesn’t mean that you should distance yourself from them. Every time you submit your payment try to engage in a nice conversation or occasionally pay them a visit. This gesture sure can make your landlord’s perception of you to be positive and can break the tension between you two.

Share your problems honestly. Sometimes you will find a problem regarding your villa rental, it can be a delayed payment or just simply want to make a change in the property. In this case, you should be perfectly honest about it and consult your landlord. A reasonable landlord should understand your situation and both of you can find a solution together.

Send a gift. Besides being communicative with your landlord to maintain a relationship, you can also send a small gift like a cake or trinkets when you are back from a vacation or hometown. Some of the nice landlords also occasionally share their extra food to the tenant, so consider it as a nice payback.

Make a documentation. This means you should try to get a picture when something happened in the property or remember the details of the discussion with your landlord previously so you can bring it as proof for complaint purposes. Not saying every landlord is going to go that far, but some might be a little difficult to handle so it’s better to take a precaution.

A relationship between the landlord and the tenant can be complicated. A healthy relationship can lead to a good outcome and create a mutual understanding of both parties. But an unhealthy relationship will make a toxic outcome which usually makes the landlord evicting you before the leasing ends. Make sure you keep this in mind before looking for Bali villas for rent.