Improving Virtual Interactions To Improve Customer Experiences

Improving Virtual Interactions To Improve Customer Experiences

Virtual interactions have been increased significantly after the global pandemic hit this year. Everyone is forced to work from home, hold online conference, study online, and more. Virtual interaction in business industry is no exception. It is not only interaction between leaders and team members but also between brands and customers. Virtual customer service or self-serve customer service is getting increased now since it is considered the most available and safest way to keep the connection. However, virtual interaction is not always smooth in providing excellent customer service. Hence, it is essential to make some improvements. 

How to improve customer service through virtual interactions

Using technology to automate elements of customer service and experience is actually not something new in business industry. There have been some businesses that have been doing so even before the pandemic broke. Today, many brands have started to adapt to the situation so they implement virtual customer service. 

Keeping up the integrity of your business

How to improve customer service through virtual interactions

The implementations of virtual customer service has shown success in different industries. It is how technology is supposed to do. It is created to innovate and revolutionize. Hence, it is such a great idea to use technology t o automate and improve customer experience. It can helps to keep your brand’s integrity in the eyes of your customers. 

Remember that not everything can be automated

However, there are also things you can do to improve your virtual interactions to improve customer experience. First thing first, it is important to keep in mind that not everything can be automated. Even if you used the most advanced technology as a way to serve your customer, you still need human touch to implement it successfully. Automation won’t be able to deliver genuine empathy the way your staffs do. Therefore, it is a must to remind your team members that the use of automation is not to replace them but to help improve their performances. 

Train the staffs 

Train the staffs

Then, it is also important to train your staffs and team members how to interpret the output of virtual interactions. Therefore, it will be easier for them to understand the situation. It allows them to take necessary actions and know when to do the intervention and follow-up. 

Listen to inputs from the staffs

It is not only the staffs that need to be aware that the virtual interactions are only extensions of the real-world relationship with customers, but the leaders should know it as well. Therefore, it is important for leaders to listen to the input given by their staffs. Therefore, it can help the process of decision making. If the recommendations from the staffs are not to be implemented, leaders should give proper and reasonable explanation by making such decision. 

Gain data for customer’s personalisation

To improve customer experience through virtual interactions, make sure you gain data to help you personalize customer communication and content. You can personalize your customers shopping experience for example by giving them relevant recommendations to their unique needs. Then, make sure to provide multiple ways for your customers to reach and interact with you. So you won’t ghost your customers and maintain the virtual interactions just fine. 

Christmas in Komodo Liveaboard!

Christmas in Komodo Liveaboard!
Image credits: instagram @samara.liveaboard

What’s your ideal picture of Christmas? A tall Christmas tree in the living room, festive decoration, or some snowy road? Perhaps with some hot chocolate with marshmallow in the Christmas eve. A white Christmas is usually the perfect setting for this jolly season, and the longstanding tradition is to spend it with families and friends at home. However, you could also go out and soak up in Christmas sunshine than curling up in layered sweaters. Escape the winter and get adventurous! This Christmas, embark on Komodo liveaboard for some epic journey to the land of the dragons!

Holy Jolly Holiday Onboard Komodo Liveaboard

Spending Christmas in a big wooden Phinisi ship that looks like just popping up from pirate books is magical. For people from colder northern climates, this could by a sunny alternatives to escape from the ice and snow. It’s a chance to spend few days on the holiday basking on warm tropical sun and build sand-man at exotic beaches. Swap the snowflakes for some ocean breeze. A lot of Komodo liveaboard also put up decorations during this jolly season; a christmas tree, a “post-turned-into-tree”, and lights all the way in. It’s going to be a merry journey. 

Christmas Eve at the Sea

Christmas Eve at the Sea
Image credits: instagram @pranabyatzaro

A Christmas eve afloat is no less magical than you would feel back home. The serenity of the ocean and the clarity of the skies where you can see all the stars shines and sparks in the darkness of the night. It’s hard to beat a quiet Christmas eve in the perfect stillness of the remote Komodo. No traffic or human made noises to be heard, except for the sound of the ship. And what’s better than having absolute peace to commemorate the birth of the Saviour?

Dinners are not less awesome. You could choose to savour the Christmas special feast in the al-fresco deck of the Komodo liveaboard or having a small banquet in a secluded white-sand beach.

Celebrating Christmas Morning in Komodo Liveaboard

Celebrating Christmas Morning in Komodo Liveaboard
Image credits: instagram @splendourcharters

It’s time to fill in the holiday with real joy and laughter. Wake up early to breathe in the freshness of morning breeze. It’s Christmas morning and soon you will be visiting enchanting destinations! Walk with the fabled Komodo Dragons, who have been out venturing Flores archipelago for millennia. Admire the captivating panoramic landscape of Komodo from the top of Padar Island. Spend the rest of the day marvelling in Pink Beach, where strips of rosy-sands meet bright turquoise water. Having a Christmas holiday sailing to fascinating remote islands may not be your typical Christmas, but the change of scenery is definitely worth a try!

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What To Prepare Before Snorkeling In Komodo National Park

Share the Joy with Mother Nature 

It’s time to forget the worldly parties and get reconnected back to nature. Before Christmas, we usually get busier than before for late gift shopping, preparing perfect setting, cooking perfect food, and everything. Nature, on the other hand, is just as calm as ever. Here in Komodo, nature is truly at still and peace. The islands are devoid of human mass civilisation. The savannah grassland grows and sways as the wind goes. The sun and the moon ride across the sky, painting the sky with beautiful hues of blue, purple, red, and everything in between. All we could do in this Christmas is just to stop a moment and truly lives in that moment. 

Making Permanent Decision For Your Business During Pandemic

The year of 2020 has been one of the most challenging times ever. It has brought the strangest situation that we have never experienced before. It is set to continue because it is still going on even though some places have shown progress. Due to the pandemic, we are forced to work and study from home, cancel travel plan and close business. For those who are running business, making big life decision during this tough time is challenging. 

Business Decision

Making long-term decision during pandemic

Making big life or long-term decision during tough time like now seems impossible because we don’t really know what will happen to the future. Besides, big life decision is not something you can make spontaneously. This situation will surely end but no one knows when. Hence, making long-term decision can be difficult. 

Many experts suggest entrepreneurs to wait before making big life decisions. It is important to make plans where you can get your business settled and aim for security in every aspect. The future is uncertain so going for more settled plan is necessary. Some entrepreneurs have more tendency to explore instead of settle. They tend to change their routine regularly pr search for challenge that can potentially boost their business. They are not afraid of taking risks if they think the reward is worth it. 

With the situation now, exploring is considered too risky because instead of solving problems or boosting your sales, you might end up suffering more severe loss. What we can learn from the situation due to the covid-19 is to not make permanent decision based on temporary situation. This weird year will surely pass. There will come the time when everything gets better. Even if the things we experienced before pandemic will not come back, we have to believe that the situation will get better. 

Making decision is part of running business. Everyday you have to make decision so everything can run smoothly. However, making big life decision with permanent impact is not wise to do during tough time like this. It will only shut off your future freedom. It is important to think fast and respond quickly when situation happens. However, it aims to adapt with the situation so you don’t get affected too badly. Meanwhile, making permanent or long-term decision on a whim means putting your business to be impacted negatively in the future. 

Being able to adapt and staying nimble are critical for dealing with the unexpected. Instead of locking your business down into permanent decision, it is best to mind map possibilities. Thus, you can truly think of the best things you can do for your business in the future after the pandemic ends. Then, you can plan them out. Try to questions as many as possible so you know what to expect of the uncertainty of the situation in the future. You can plan for the short-terms decisions to make the best of the temporary situations without leading to irreversible changes for your business.

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Villa Jimbaran Bali – Ultimate Moving Guide
Private Villa Bali – A Necessity For Invest and Vacation

Villa Jimbaran Bali – Ultimate Moving Guide

Shifting and moving abroad to Villa Jimbaran Bali might be some story of our life. Each one of us must be thinking about moving to this unit properly. It usually occurs for various plan and purpose that comes with different reasons.

Villa Jimbaran Bali

Sometimes, it’s because we want to go on a new residence and adventure. At other times, it is due to business and future reasons. Meanwhile, its still necessary a worthy process with long-term effect for our business or family. Even if we arent the ones who moving out, we might find our friends doing it instead.

Let’s go a step forward and cover most of the things on moving to Villa Jimbaran Bali. After all, moving to a brand new region should feel like an exciting and compelling activity. With no further ado, let’s discuss the moving guide on Bali Villas:

Legal Documentation

Paperwork is essential aspect that we forget on the front. But at the back, theres a lot activity is going on legal paperwork. The fact is your moving activity has a relative effect, and most of the items need a legal process. In addition, legal process could be determine as the permit for vehicles and transport.

Villa Jimbaran Bali

The driver know that they need to pass a certain checkpoints and transits. So, they will need to carry any permits related to it. Otherwise, if you select professional company to help you moving out, mostly all the legal have been settled by them. That’s more likely because they aware of protocol and region rules about that.

Planning for Safety 

Safety is an aspect that every Villa Bali Jimbaran realtor deals with ahead their beginning task. With no adherence to safety, no realtors could serve its objectives and mission to you. So beforehand, they will manage and discuss on how to develop ways for the best safety. It also depends on what kind of stuff you are moving to the villa unit. Since moving stuff could be tricky and involve fragile sticker, they need take care properly.

Make sure the services used additional cartons and boxes to deliver your stuff with no damage. A competent services should have taken care their client stuff properly and knows how to deliver the moving out stuff in safe.

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Arrangements in Villa Jimbaran Bali

The company service would not just deliver the stuff and leave the location. Instead, they will wait your instructions and help with arrangements. It usually depends on the moving out agreement, if so they will help and carry the items to the guided place.

Its better to have a well planned map, where you and the service could follow to settle the arrangements. With this, you will not waste a lot of time figuring on how to re-decorate your Villa Jimbaran Bali.

Modern Villa Jimbaran Bali for Moving Out

Whenever you would move to brand new place, you need to make sure the place could fit your previous home furniture and items. For instance, you would consider this exceptional villa in Jimbaran as your solution.

Villa Jimbaran Bali

This gorgeous multi-level real estate is for leasehold located in Bukit region. Greatly featuring 3 en-suite bedrooms with inside bathrooms each. Provide with swimming pool, great living dining area, modest style kitchen, air conditioning and hot water.

This villa is a unique kind in this area with its original concept and interior. It is un-furnished and provide with spacious room which gives the opportunity to re-decorate and moving out the item easily. Enquire this Villa Jimbaran Bali with maximum luxury and comfort in each of its corner.

Improve Your Business By Improving Yourself

Many people dream to be rich and successful but they don’t want to leave their comfort zone. If you are on of those type of people then you can say bye to success. There are many successful entrepreneurs out there you see as a person to look up to. However, it is best to not only see the superficial aspects such as how much money they have or how many assets they own. Instead, you can see them as your motivation to be just as if not more successful. By doing so, you have to be eager to improve yourself even if you have to be out of your comfort zone. 

Improve Business

Investing in yourself to build profitable business

Money is important thing you need to run a business. However, it is not only about how much you have but also about where to spend it. The key to improving business is to improving yourself. You can invest in time and money into growing yourself. This way, you have more opportunities to make a profit of your business. 

Your ability to make more money from your business is often influenced by your own mindset of pricing and value. Having beliefs about what people are willing to pay that you are not aware of is often what limits you from success. Overcoming this mindset is a must to reach the profit you aim. To know the perspective of the customers, you should put yourself in their shoes. It is important to create the point where price and value meet.

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To grow your business you have to try growing yourself. However, what kind of growing does that even mean? In this context, growing means outgrowing your own comfort zone. You may have receive or read various business hacks, tips, or tricks to boost your business. You can actually make it work if you implement them correctly. The problem is, you don’t feel comfortable to implement them because it is not your comfort zone. If it is like that, then you will stay stagnant. 

When growing yourself, remember that nobody can stop you. Only you can do so. Hence, limiting yourself into some beliefs that won’t make you even feel or do better will only make success far from your reach. Growing yourself is the main key to grow business successfully. It is indeed not easy to feel brave or confident enough to try new things outside your comfort zone. However, even if you make mistakes by doing so, there are things you can learn from to improve yourself. Hence, you can always do better in the future. 

Running a business to be successful and profitable doesn’t happen overnight. If you are willing to grow, more opportunities will come to grow your business. Therefore, it is time to redefine your understanding of growing business and yourself. It is a good starter to reevaluate your value and objectives by building the business. Therefore, you can make plans to achieve goals and objectives successfully. 

Private Villa Bali – A Necessity For Invest and Vacation

Private Villa Bali is an extraordinary Island cover in luxurious villas and property in every corner. Its tropical weather experience all year long with minimum conditions of 25c in each sunny days. This tropical vibes gives a great sense and place to own the unit in any occasion and planning.

Private Villa Bali

In fact Bali often referred as the last paradise island, as its weather and vibes are enormous for daily holiday. Probably this caused on why theres many stakeholder enter the market and buying private villa bali. Whether mostly they are settling to live in the unit or retire by the paradise vibes in Bali.

Therefore if you interested in the notion of going for a vacation, staying in bali villas might be the necessity to your plan.

Private Villa Bali In A Glance

The bali territory has been popular since and it affect the cost and value of its villa or property. It is believe that the number are keep rising year on year. Thus, align with the uprising of tourism and hospitality rate. This support the issue that several property players in bali decide to enter the market now before they miss the opportunity.

Private Villa Bali

Regardless of this quick increasement in sales, the private villa bali prices still shows a good value of price rather than other unit. In fact rates of villa and property in bali have recently trend upwards quicker. This trends are quicker than other comparable areas in Indonesia, especially the type of bali real estate.

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What Customer Seek in The Industry

Various potential private villa customers are benefit by Bali’s identity as the one of favourite tourism in the world. The get thrilled by how the market is shifting upwards in fact theres still a lot of space for development. Especially in property industry, in which they can explore, buy or rent and add it to their investment portfolio.

Other than that, owning a luxury and amazing villa will be an amazing life experience for the customer. This adds the image of glamour to the customer daily life, social status and further the sustainable business in the future.

Exotic Private Villa Bali For Your Desire

Private villa might be the best option to gateway from your real life and enjoy the bit of your vacation. So while picking a unit, make sure you find the very suitable option to match your desire. For instance like this decent private villa which located inside a resort in Ubud.

Private Villa Bali | Bathroom

Several units are available with 2 lux bedroom equipped with finest quality. Moreover, this villa is enclosed in a resort which comes with lots of benefit and perks. These benefit include swimming pool, living room, mini bar, dining room, bon fire facility, spacious garden, gazebo, jacuzzi, restaurant and spa. Theres a lot of perks provided in this private villa bali specially for you. Enquire this unit now with under price value and a maximum benefit.

Build The Most Successful Brand For Your Business

Brand is that one important element for your business to start growing. A brand is the representation of you and your business. It also should state why your business is different from your competitor. Thus, brand is more than just a name. It is something that helps you connect with your customers especially on emotional level. Through your brand, you can make the impression to help customers decide whether it is worth it or not to do the business with you.

Building a strong brand

Entrepreneurs face many types of challenges and one of them is building a strong and successful brand. In brand-building, many choose storytelling and visuals as the most important aspects to highlight. However, it will be more powerful if your brand is the extension of your personalized goals and outcomes you want to achieve. It makes your brand more meaningful as well. 

business brand
Photo by STIL

Of course, colors and fonts need to be chosen carefully. However, it is not more important than picturing your big-goals. Your own goal is what makes you different from your competitors. Remember that money is not the ultimate goal in entrepreneurship. There must be unique reasons that makes you decide specific business to build. It can help you create and shape your brand. You may have your own service and benefits to offers to people as your goal or reasons. And it can be your powerful foundation in building your brand. 

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In branding, keep in mind that first impression is something big. We often see people on how they dress when meeting for the first time. It is also important for brand to have strong powerful first impression. However, it is deeper than just the visuals. Branding is also about how you operate your work from day to day basis as well as what goals you are trying to achieve. A brand is meant to guide you make decision to achieve business outcomes as well. 

A meaningful and powerful brand also helps you to stay focus and on track when you need to know how you do your business. Entrepreneurs should aware that sometimes changes are needed. Branding is not supposed to be a thing that holds you down from making good changes for your business. Branding with outcome-oriented approach is important because it can affect how you define success for yourself. Different people may define success differently. 

Doing business is not easy but you can do many things to make it successful. Branding is not a one-time thing to build. It is something you need to keep building as you grow your business. It is more than a name or any visual representation. It is about how you approach your work, how you achieve your business outcomes, and how you make your customers happy. It is essential to know what you really want from your business. With outcome-oriented branding, it will be easier to align your goals with message and positioning as a smart entrepreneur. Thus, you won’t see success as something that is unachievable anymore. 

Private Villa Bali – Know How to Value it

Private villa bali are ranging in various value point. There are numerous indication that makes the valuation either go up and slide down. If you ever in position to sell your current house or villa, you’ll always know how to value it directly. Either way, its important for you to do the same while posing as a buyer.

private villa bali

Every property agent often sell their private villa in its maximum value. Sometimes buyer are overwhelm by the value itself when they negotiating with the agent. If you currently dont comprehend the market value of property, you might spend a costly purchase.

So here are few aspect you should look out to value Private Villa Bali:

Area Price Index

Bali are popular for its tourism and attraction sites, moreover these sites isnt just located in one area. The attraction are widely spread over the corner areas of Bali. This what makes every area in Bali have their own characteristic and unique points. Often these factor is use to indicate the valuation of the Private villa bali in certain area.

private villa bali

Area price index is one of the major factor which can bounce the selling price in which the villa unit is situated in. Usually the price index is dynamically changing in various area, so you need to be keep updated before you need it.

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Local Amenities

Slightly similar with the area price index, local amenities is the factor that could complete the valuation factor. Local amenities mostly cover the aspect in which the villa is close to nearby facility. This local amenities could affect the final selling price by a mile. Some of the local amenities are shopping malls, school, hospitals, entertainment park, etc.

Private Villa Bali which accessible to these facility will have a great valuation in the market. Furthermore, it is without a doubt that property in crowded place will be more pricey than the ones in secluded area. Its important for you to observe the nearest local amenities or facility of the property to help you decide its valuation.

Exterior & Interior Design

One thing that mostly get our attention while observing a private villa bali are the exterior and interior design. People tend to value the well-maintained, tidy and clean interior rather than the abstract and messy ones. You might negotiate the villa price based on any exterior and interior that doesnt seems normal to you.

private villa bali

Furthermore, you might find an undervalued villa which have a unique character in its exterior and interior. This could be an opportunity for you to purchase it with the best deal.

Potential

An extra space in private villa might be a potential for future plan. This might suit your long term plan if you seek for future renovation or any particular space can be extended. Moreover, these space can be upgrade with other facility and eventually rose the value. Often this factor is also used to determine the price value of a villa. As a buyer, usually they are willing to spend more to get this benefit and utilize it based on their demand

Overcoming Anxiety When Making Hard Decision

Overcoming Anxiety When Making Hard Decision

Running business requires you to make decision of everything. It is not easy even for those seasoned entrepreneurs. In fact, entrepreneurs are prone to decision fatigue due to the endless amount of decision to make. Leading the direction of the business can be overwhelming and taxing. It is not something bad because it is normal to experience it sometimes. However, you need to make sure that your decision fatigue doesn’t reach the point of freeze decision-making.

Dealing with anxiety in decision-making

If you keep anxious every time you have to make decision, you have to start reevaluate yourself. Being anxious is normal but when it becomes severe and affect your decision making ability then you have to find the solution to deal with it. Here are some tips from professionals and business leaders to overcome anxiety in decision-making:

Relax for a bit

Stop yourself from being too analytical, cynical, and detailed oriented. People who tend to be like this are usually those clever, structured thinkers. They are driven by perfectionism whenever they make decision. It is not bad to be perfectionist but it can do more harm than good when it is too much. This can slow you down in decision making process and lose the real focus.

Seek other perspective

Overcoming Anxiety When Making Hard Decision

Do not limit yourself as the only resource you can go to whenever you make decision. Open your mind to see perspective from different angles. Gain some input and experiences from others to help you make the best decision. Being independent in running business doesn’t mean you have to do everything on your own. Thus, building your own advisory council will help a lot to make decision-making process goes smoothly. You can do it by mingling with people who have different perspectives and experience.

What’s the root of your decision-making problems?

When you experience anxiety or difficulty in making decision, you have to look back the reason or the problem of it. It can be because you are micromanaging too much by empowering others who should be the one making decision. Or, it can be because you make decision that your team members should make together. Your habits in making decision can become the cause of your anxiety. Fix or change it is what needs to be done.

Prevent the analysis paralysis

It is easy to succumb to analysis paralysis when it comes to decision-making. To prevent you from decision fatigue, you can consider the pros and cons. It is considered the most simple method if it is too difficult to decide something. You can weigh down the advantage and disadvantages into a chart then get clearer picture of what you are facing.

Go back to simplicity for a moment

Back to simplicity when decision-making has caused you severe anxiety or stress. Sometimes, a decision is too difficult to make because you add any unnecessary element into the picture. When you add too much information or put immeasurable projects, it can result in chaos. Therefore, it is important to stay focus on what’s matter. Focus on the value, bottom line, and strategic vision so you can have clear picture of what to make.

What To Prepare Before Snorkeling In Komodo National Park

What To Prepare Before Snorkeling In Komodo National Park

The Komodo National Park basically consists of three main islands, two of which are accessible to tourists and two not. The most important is located on the Komodo Rinca, where there are more than 1,000 bird species, reptiles and amphibians. The park includes more than 1,000 islands and even 26 smaller ones that can be visited on boat trips, as well as a number of small islands in the area. The three main islands surround the islands of Komodo, home to the largest and most diverse collection of tropical rainforests in the world. Ideal for adventure travellers, it is home to the famous Komodo dragon and a popular tourist destination. The Komodo dragons are the main attraction of the national park, but Komodo snorkeling and diving has shortly become the second star from this exotic destination. It’s hard to resist the temptation of Komodo’s crystal clear, turquoise water and the peeking reefs underneath. And this is an inspiring guide to help you plan your dream snorkeling trip to Komodo National Park and enjoy nature in all its glory.

First Thing to Check for Komodo Snorkeling Trip

First Thing to Check for Komodo Snorkeling Trip

Some places in Komodo is ideal for snorkeling thanks to its super translucent waters, warm temperature, and high visibility. However, Komodo is famous for its strong currents, rich with planktons which create the incredible marine life. This is why site selection is very important for Komodo snorkeling trip. Make sure you pick up easy sites like Kanawa, Manta Point, or Pink Beach. Also, you’ll want to have the best weather condition for the day. It’s best to visit the Komodo National Park during the dry season; May to early October. The sky is bright and the sea is calm, a perfect duo for snorkeling holiday.

Go with Liveaboard

No trip in Komodo is complete without sailing around it for few days in a liveaboard. Not only that you will experience living in Indonesian Phinisi ship, but you will also get transported to best islands and Komodo snorkeling sites around the national park. You can alos join liveaboard’s “snorkel experience” tour that will take you to amazing coral reefs.  

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Komodo Sailing Trip: Exploring the Manta Point

What You Will Want in Komodo Diving Liveaboard

Travelling with a Non-Snorkeler

Travelling with a Non-Snorkeler

If you have a non-diver with you, look for a diving safari that offers activities in Komodo National Park. People who don’t dive nor snorkel will enjoy trekking, beach lunch, sunset watching, bird watching, and other land-base activities. This also allows you to get closer to nature and immerse in the beauty of Komodo’s wild nature.

It’s Time for Some Snorkeling in Komodo!

Depending on the time of departure from your port, you can snorkel in one of the numerous colorful reefs in Komodo National Park, such as Manta Point and Sumbawa Reefs. These liveaboard tours offer you the opportunity to visit pristine dive sites off the coast before setting off for Komodo National Park. The Manta Point in Komodo National Park has a high probability of seeing manta rays due to its proximity to the coast.